小胖的莫名世界 ~左想右想 什么都别想~: 过分……
04 June 2007
¡¸ dancing away 10:28 ¡¹



过分……

喜欢看StarHub CableVision的节目,节目丰富多元。想看知识性节目,有;想纯粹找一点娱乐,也有。

但是不欣赏StarHub做生意的手法。

已经不止一次,Starhub以“要加强服务价值来服务有不同需求和兴趣的客户”为理由,把不同的节目频道调来调去,调进不同的收费组合中。

这一回,Chinese Plus这个收费组合被解散,经常收看的Jet TV日本台被莫名其妙地调到了Chinese Plus II里,后者是一个颇新的digital组合。

简单来说,原本的收费结构被打散了,定购的不同频道的收费又得重新组合一番。更气的是,原本可以收看的电视频道又少了一个!StarHub在通知信中理直气壮地指出,要是不定购Chinese Plus II组合,就无法再收看Jet TV。

对于消费者来说,“要加强服务价值来服务有不同需求和兴趣的客户”根本就不是理由,想多赚消费者的钱才是真的。多订购一个组合,不用钱吗?

上网对照了一下价格表,惊觉随着收费被迫重新组合,以后每个月的费用会上升。可以收看的频道减少了,反而得付更多钱!这是什么道理?下定决心,这两天要好好研究一下,砍掉一些比较少收看的节目组合,减少支出,不让StarHub毫无理由地榨干我的钱。

SingTel的收费IPTV服务即将登场了,无论如何在一定程度上都会威胁到StarHub的CableVision服务。StarHub如果想保有市场,就不能如此对待客户,反而应该好好想清楚如何来讨取客户的欢心。

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补(6月9日):

真不巧,一名同事这几天也被同一家公司搞到很不高兴,导火线是服务人员“说故事只说一半”,导致她做了一个后来非常懊恼和后悔的决定。问题好像是刚解决了,但是过程中的那种折腾,是会叫消费者日后却步的。



4 comment

4 Comments:

This is downright unfair business practice! Can't you complain to CASE?

Starhub probably has fine prints to cover its ass, but this is not reasonable at all! Mean mean mean! You guys should write a detailed report in mypaper and let subscribers air their grievances.

I'm a subscriber (but not to Chinese Plus). We could re-contract half a year ago when our two years contact was up. But I told my family let's wait for SingTel's IPTV. Refused to be locked in to Starhub for two years and suffer. I'll rather forgo the few hundred dollars worth of gifts I have no need for anyway.

By Anonymous liwei, at 04 June, 2007 12:57  

Sigh. I am not too please with Starhub's service staff either. Finally decided to subscribe to cable TV and was sent on a wild goose chase at three places this weekend.

Went to the first shop, the sales staff did not know how the promotional offer worked.

Went to the roadshow at Jurong Point and the sales staff flatly told me what I wanted was not possible, without explaining the alternative.

Called the operator, polite but also no alternative.

Finally, Daddy asked Shop 1 again and was told to go to IMM.

Went to IMM, finally got what I want, but wasted so much time.

Blah.. hope nothing else goes wrong. It'll be sian + more sian.

By Blogger 日光。玉, at 10 June, 2007 22:08  

Unfortunately for you, StarHub has just announced a price hike for its cable TV service.

By Blogger 小胖, at 11 June, 2007 21:51  

或许我们应该行使消费者的权利,罢看!

其实,随着消费税率增加的逼近,越来越多商家趁机调高价格。令人气愤的是,涨幅超过2%,有些甚至“敢敢”20%!反牟利组织在哪里?

电子转账(NETS)的服务费涨了,消费者协会马上跳出来“仗义执言”。可是,君是否见它在车资上涨时,为我们说话?地铁公司、巴士公司的盈利多少?为什么,它们可以理直气壮地加价?当时,消费者协会,你在哪里?希望下一次涨价时,能听到你的声音!


OKSan

By Anonymous Anonymous, at 12 June, 2007 20:06  

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